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PRAMEN: Information System for Spas, Hotels, and Wellness

Manage spa, hotel, and wellness operations within a single system. PRAMEN connects accommodation, procedures, health record management, catering, and finances on the Microsoft Dynamics 365 Business Central platform.

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Solutions Enterprise Applications Industry-Specific ERP Solutions and Extensions

Hotel and Spa Operations Have Unique Specifics

A hotel, spa, or wellness resort is more than just accommodation. Reservations, guest interactions, capacity management, catering, wellness, and other services all come together in one facility. For spa operations, treatment procedures, health records, and medical care organization are added on top of this.

From the guest’s perspective, it remains a single stay and a unified experience. From an operational standpoint, however, individual services are provided by different departments, personnel, and facilities. The front desk needs real-time visibility into availability, the spa department coordinates procedures and time slots, catering manages guest counts and dietary preferences, and consumed services are ultimately reflected in the guest folio and overall facility economics.

The broader the service offering, the greater the demand for operational coordination and up-to-date information availability. Alongside accommodation, a hotel might operate a restaurant, wellness facilities, sports centers, or conference venues; a spa enterprise further adds medical care and treatment scheduling.

Therefore, leadership cannot rely on isolated information confined within individual operating units. Management needs clear visibility into capacity, staff, and service utilization, as well as their direct impact on financial performance. An industry-specific information system must understand not only individual operational domains, but above all, their interrelationships, connecting them into a single, cohesive unit.

PRAMEN: Industry Solution for Hotels, Spas, and Wellness

It is precisely for this environment that we created PRAMEN: Aricoma’s industry-specific information system built on Microsoft Dynamics 365 Business Central. It extends the standard ERP core for financial and core business processes with functionality tailored to hotel, spa, and wellness management.

In addition to core areas such as finance, sales, purchasing, inventory, asset management, and resource management, PRAMEN also covers reservations and accommodation, treatment scheduling, health records management, catering, client care, and managerial reporting.
Interconnectivity between operations and finances is essential. Information about clients, services, and capacity does not remain isolated from financial data, giving management a comprehensive view of overall facility operations.

PRAMEN is designed for spa houses, medical facilities, wellness hotels, and resorts that need to coordinate multiple interrelated services within a unified information environment.

Every hotel, spa house, or resort operates differently. We will review your processes, services, and operational flows with you to see how PRAMEN can fit seamlessly into your operations.

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One System for Entire Hotel and Spa Operations

PRAMEN covers key operational areas that interact throughout a guest's stay – from reservation and check-in to procedures, medical care, catering, ongoing client management, and executive reporting.

The core objective is to ensure operational units do not function in isolation, but instead build upon one another within a unified information space. This is critical for daily tasks performed by reception, operational teams, and medical staff, as well as for executive management requiring an end-to-end view of the organization.

Get More Bookings

Guest engagement begins well before arrival. PRAMEN supports inquiry management and integration with e-commerce and booking platforms, enabling booking data to flow seamlessly into subsequent stay-related processes.

Keep Capacities Under Control

Front desk staff need real-time visibility into guest details, bookings, and available capacity. PRAMEN supports reservations, room assignment, and capacity management, including real-time status tracking for housekeeping and maintenance. It can also integrate with hardware technologies such as keyless locks, turnstiles, or RFID chips.

Plan Procedures Efficiently

Spa procedure scheduling must balance guest needs against staff availability, treatment room capacity, and operational constraints. PRAMEN helps streamline this logistics process, supporting both automated and manual procedure scheduling.

Connect Health Records & Medical Workflows

For medical spas, healthcare delivery is an integral part of the stay. PRAMEN supports digital medical documentation, medical care planning, and—depending on current product options—integration with czech e-Prescriptions and electronic sick leave reporting.

Manage Catering and Inventory

Catering operations must respond dynamically to guest numbers, dietary requirements, and individual preferences. PRAMEN connects special diets, menu planning, recipes, and inventory management while allowing consumed items to be billed directly to the guest folio.

Know Your Guests

Guest care does not end at check-out. PRAMEN tracks stay histories, client preferences, and specific requirements, while supporting loyalty programs. This enables personalized service based on prior stay experience during subsequent visits.

Make Data-Driven Decisions

Alongside operational metrics, executive leadership needs clear visibility into the financial performance of each department. PRAMEN enables comprehensive performance analytics via Power BI, cost-center profitability tracking, and—based on current product features—AI-powered forecasting for revenue and expenses.

Drive Your Operations with Real Data
Discover how PRAMEN can connect guest details, services, and capacity metrics directly with financial performance, equipping management with superior decision-making tools.

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Gain Greater Control Over Operations and Finances

When individual operational areas of a hotel or spa are connected, leadership gains a complete, unified overview of the entire facility. Beyond client, service, and capacity data, executives can track how operations directly influence financial results, analyzing operational and financial metrics in a broader context.

Information sharing across system modules also eliminates repetitive data entry and reduces administrative overhead. Data generated during daily routines serves not only to control operations, but also to analyze resource utilization, service performance, and guest behavior trends.

The result is complete operational transparency into facility usage, service consumption, and financial impact. This tight integration between operations and finances stands as one of the primary benefits of the PRAMEN solution.

Built on the Microsoft Platform, Ready for Your IT Environment

PRAMEN is built on Microsoft Dynamics 365 Business Central, meaning it does not rely on a niche, isolated industry application, but on a modern enterprise ERP platform from Microsoft. Specialized hotel, spa, and wellness processes seamlessly link to standard enterprise and financial workflows within a unified environment.
Business Central is also an integral part of the broader Microsoft ecosystem. Depending on your organization's needs, the solution can be further expanded using Microsoft 365 and Power Platform technologies—such as SharePoint, Microsoft Teams, Power BI, Power Automate, or Power Apps—and leverage AI capabilities alongside Microsoft Copilot tools.

PRAMEN also supports integration with peripheral systems across hotel and spa ecosystems, including e-commerce engines, booking channels, external partners, healthcare networks, and official registries. Operationally, it can interface directly with access control hardware like digital locks, turnstiles, and RFID chips.

Delivered in a SaaS cloud model on the Microsoft platform, PRAMEN delivers high availability, automatic updates, and reduced demands on internal IT infrastructure.
Foto autora, Aleš Prokop

Aleš Prokop

Senior Account Manager

FAQ / Frequently Asked Questions

Can we migrate to PRAMEN from our current information system?

Yes, launching PRAMEN does not require a brand-new facility without existing software. During initial project preparation, we map out your current systems, data structures, integrations, and processes that need to be preserved or optimized. Based on this analysis, we determine the appropriate transition strategy and data migration scope.

How long does a PRAMEN implementation take?

Implementation timelines depend on the scale and complexity of your operations, the required module scope, the volume of migrated data, and third-party integrations. A tailored project schedule is developed following an initial analysis of your technical environment and operational requirements.

Do we need to roll out the entire system at once?

System scope should match what your facility actually requires today. PRAMEN is designed as a scalable solution that can grow incrementally alongside your organization’s evolving needs.

Can PRAMEN be customized to our specific operational needs?

Every hotel, spa house, and resort features a distinct service mix and unique operating rules. When designing your implementation, we analyze your specific workflows to identify what can be handled by standard functionality and where custom requirements or third-party integrations are needed.

What should we prepare before starting the implementation?

Prior to project kickoff, it is helpful to compile an inventory of current operational processes, existing software systems, integration points, key data assets, and department-specific requirements. Engaging key operational, financial, and IT stakeholders early helps define project priorities and set the solution up for success.

How should we prepare employees for the transition to the new system?

Because a new ERP system impacts front desk staff, operations, finance, and specialized teams, organizational readiness is just as important as technology. We recommend planning for key user engagement, end-to-end scenario testing, and targeted user group training tailored to daily roles.

How is sensitive and healthcare data security managed?

For hospitality and especially medical spa operations, securing personal and medical data is a foundational design requirement. PRAMEN can be deployed on Microsoft’s secure cloud platform, structured to meet your organization's IT security policies, internal guidelines, and regulatory compliance standards. Specific configurations depend on your infrastructure setup and deployment model.

What if our needs change after PRAMEN is deployed?

PRAMEN is engineered as a scalable, long-term business solution. The system is built to adapt as your business grows, accommodating new operational models, expanded offerings, and future demands—all backed by the underlying Microsoft Dynamics 365 Business Central platform.

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