NewgenONE OmniOMS – Modern customer communication management

The solution supports all major ways in which companies communicate with customers. This makes it suitable for both bulk processes involving millions of documents and individual messages in real time.

Generating large volumes of documents – such as monthly invoices, account statements, or contract addenda. Everything is automated, with the option to schedule and track delivery.

Instant creation and delivery of a document in response to a user action or event in the system. Typical examples include order confirmations, sending a new contract, or generating a one-time PIN.

A personalized message created together with the customer—for example, when negotiating an insurance contract, onboarding a new client, or resolving a complaint. The user can edit the details, and the final document is created directly during the process.

This approach makes it possible to respond to various scenarios, ensure a consistent customer experience, and keep costs and error rates under control.

The intuitive environment allows you to create templates and complex documents without the need for programming. The drag-and-drop editor, component library, and approval workflow make work easier not only for IT teams, but also for sales and marketing departments.

Content can be tailored to each customer's profile and preferences. From targeted offers to personalized contracts to individual notifications, everything is consistent across channels and languages.

The solution handles millions of transactions and individual messages in real time. It meets strict regulatory requirements (GDPR, eIDAS, HIPAA, PCI DSS) and supports the PDF/UA format for accessibility in accordance with the European Accessibility Act.

Communication takes place across multiple channels – email, SMS, WhatsApp, web, portal, and print. Data is encrypted, with SSO capability and detailed audit logs. This gives companies the assurance of secure delivery and complete control over content.

If a company manages large volumes of communication across channels and struggles with fragmented data, manual processes, frequent errors, or regulatory compliance issues, it is a clear sign that it is time to deploy modern CCM.

Older systems are usually unable to respond to new channels, have complex template management, and require IT intervention even for minor changes. OmniOMS offers a modern cloud-native approach, easy-to-use tools for business users, and quick response to new requirements.

The solution supports bulk communication (e.g., invoices, statements), on-demand communication (order confirmations, one-time PINs), and interactive documents created jointly with the customer (insurance contracts, onboarding, complaints).

Yes, OmniOMS includes a modern template designer with a drag-and-drop environment, versioning, and approval workflow. This allows business users to create and manage templates without having to wait for IT.

The platform can tailor content to customer profiles and preferences—language, channel, offers, or document appearance. This ensures consistency in communication and strengthens customer loyalty.

OmniOMS is designed as an open platform with support for REST/SOAP API, database connectors, and integration with BPM and ECM systems. This allows it to easily utilize data from corporate applications and ensure smooth operation.

OmniOMS provides tools for easy conversion of templates and data from legacy platforms. This makes migration faster, less expensive, and allows companies to take advantage of new features without tedious rewriting of content.