Having our own IT specialists for our business didn't make sense. To ensure reliable operations, we found a trusted IT partner who can flexibly provide everything we need under a service contract. At the same time, we can always turn to them for consultation with people who understand our needs and help us to make our development ideas a reality.
Baseline and project objectives
The customer's initial brief was clear, to build a modern network infrastructure that was both secure and flexible for the eventual expansion of their business. Due to the nature of the operation, we designed the solution to meet the most stringent requirements for network sharing between customers of the leased hall. A solution built on HPE technologies and its enhanced cloud management using HPE Aruba Central.
- Functional and reliable IT infrastructure with remote monitoring
- Service contract with fast problem resolution
- Integration of third-party solutions and communication with suppliers
- Consulting services
- Innovative approach to the customer
Once the installation is complete and the entire solution is commissioned, the customer receives the basis of our "We are Your IT" service concept, an individually prepared service contract that ensures reliable operation without any on-site IT staff. The contract includes a defined central point of contact, the ServiceDesk, which ensures communication and forwarding of requests to the solution teams and third-party coordination. It also monitors the requirements lifecycle and handles reporting. The service contract also includes proactive monitoring of IT elements using a software tool with an emphasis on the overall functionality of the Information System. Our specialists also handle service activities consisting of regular checking of defined IT elements and their operational management. The contract also includes the resolution of any incidents, support in dealing with changes to the Information System and further provision of development consultancy.
As part of the service contract and our services, we also provided the customer with the setup of a Microsoft 365-based communication and collaboration environment and commissioned systems for basic process workflow. We also provide consulting services for the customer on the level of application solutions, communication with their suppliers and the necessary integration.
- HPE Aruba 515 and 565 Wi-fi access points
- HPE 5710 and 5140 network switches
- HPE Aruba Central
- "We are Your IT" service
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