Baseline and project objectives
Another objective of the Client was to ensure impartial, transparent and conclusive supervision of the suppliers of the NIPEZ modules with the possibility to proactively prevent negative operational incidents.
- Automated evaluation of suppliers of individual NIPEZ modules
- NEN module support - 60 thousand users
- Failure-free operation without the need for infrastructure management (SaaS)
- Low solution development costs
After about 1 year of operation of the central service desk, the customer decided to use the delivered tool to support NEN as well, which meant expanding the number of users by about 3 orders of magnitude to 60,000. The platform handled this increased load without any problems.
Currently, the original 2-year support for the operation of the entire solution has been extended and, in addition to operation and development, the process of assessing the system as a VIS (Significant Information System) is underway, which requires meeting demanding security requirements.
- ServiceNow modul CSM (Customer Service Management)
- ServiceNow modul ITOM (IT Operation Management)
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