OpenText Aviator: Agentic AI for secure automation

Aviator Studio is the central environment for designing, configuring and orchestrating AI agents. It enables defining their tasks, system integrations and responses within processes, while controlling their behavior through rules, permissions and approval mechanisms to align with internal processes and responsibilities.

From an IT architecture perspective, it acts as a control layer that connects AI capabilities with existing workflows, integrations and enterprise applications without requiring major structural changes.

The foundation of meaningful agentic AI is high quality and governed data. The AI Data Platform ensures that agents work with consolidated enterprise information, both structured and unstructured, and have the necessary context for accurate decision making. It connects documents, metadata, process data and other information into a unified, understandable and securely accessible view.

As a result, AI agents do not rely on isolated documents, but on the full context of enterprise information.

Knowledge Discovery extends data capabilities with the ability to understand content. It automatically analyzes documents, generates metadata, identifies relationships between information and prepares the foundation on which AI agents can build their conclusions. This enables working with content not only at the level of search, but also interpretation of meaning and context.

In practice, it is a key prerequisite for agentic AI to operate over large volumes of documents, contracts, records or technical documentation.

Content Aviator focuses on working with content and documents within enterprise content management. It enables analysis of large document repositories, understanding of content, identification of relationships and support for decision making based on information. It is typically used by knowledge workers, as well as legal, compliance and back office teams.

Service Aviator is designed for IT and operational services. It supports work with incidents, requests and knowledge bases, helping technicians identify solutions faster and automate repetitive steps in service processes. It contributes to shorter resolution times and reduced manual workload for IT teams.

Experience Aviator focuses on working with customer and marketing content. It supports personalized communication, content creation and management, and connects data across customer channels. It enables more efficient use of content throughout the entire customer lifecycle while maintaining consistency and control.

Business Network Aviator focuses on supporting processes within digital business networks, such as collaboration with partners, suppliers or customers. It enables more efficient work with data and documents across organizations while maintaining control, security and transparency.

Cybersecurity Aviator uses agentic AI to support cybersecurity operations. It enables working with security documentation, policies, incidents and compliance requirements, helping security teams navigate information faster and respond more effectively to situations.