NewgenONE Agentic AI: process orchestration on a low code platfor

NewgenONE is a unified ECM and BPM platform enhanced with agentic AI that connects AI agents with workflows, content and data, enabling controlled automation of even complex business processes in an enterprise environment.

Solutions Enterprise Applications AI agents for business process automation

Artificial intelligence in NewgenONE is not treated as a separate layer or add on, but as a natural part of a unified ECM and BPM platform. Agentic AI operates directly within the context of workflows, content and data, enabling AI agents to actively participate in process execution, respond to events and support decision making within clearly defined rules and responsibilities.

What is agentic AI in NewgenONE

Agentic AI in the NewgenONE platform represents a framework for configuring, orchestrating and running multiple AI agents that collaborate and make decisions in real time across business processes, data and content. Unlike traditional generative AI, which primarily responds to prompts or generates content, it enables agents to execute tasks, react to events and perform multi step scenarios within end to end workflows.

The model is built on the unified low code foundation of NewgenONE, where agents work with consolidated data and process rules. They coordinate multiple steps and multiple agents, and autonomously execute actions within defined permissions and security constraints. All activities are traceable and auditable, which is especially critical in regulated industries.

How NewgenONE Agentic AI works

NewgenONE Agentic AI works as a natural extension of a unified ECM and BPM platform, where AI agents are directly embedded into governed processes and content workflows. Instead of using AI in isolation, NewgenONE is built on the principle that AI operates within the context of workflows, data and process rules, becoming an active part of end to end automation.

Agentic process orchestration

The foundation is an agentic framework that enables coordination of multiple AI agents within a single process or scenario. Individual agents can independently perform their tasks, respond to events and share context, while their behavior is governed by the platform’s process logic. This makes it possible to automate multi step and non standard scenarios that go beyond traditional workflow automation.

Low code platform as a foundation

Agentic AI in NewgenONE is built on a low code platform that enables rapid design, modification and extension of processes and AI agent behavior without the need for extensive development. This allows organizations to gradually introduce AI where it brings the most value and adapt it to changing processes, rules or regulatory requirements.

Integration of processes, content and data

A key advantage of NewgenONE is the tight integration of process automation (BPM) and content management (ECM). AI agents work with documents, data and process context at the same time, allowing them to understand relationships rather than just individual inputs. This is especially important for approval processes, case management and document intensive workflows.

Governance, auditability and control

The entire concept of agentic AI is designed with a strong focus on governance and control. Every activity of AI agents operates within defined permissions, process rules and security constraints, and is fully traceable. This makes it possible to deploy agentic AI even in regulated environments where transparency, audit trails and clear accountability are required.

Martin Vogel

ECM Delivery Manager

AI agents in the NewgenONE platform

NewgenONE is built on a set of specialized AI agents designed for specific types of work across processes, content and data. These agents operate in a governed enterprise environment, are tightly integrated with the ECM and BPM platform and their activities are part of formally defined workflows and rules. This approach allows organizations to use AI in a targeted, controlled way with clear benefits for individual business functions.

Controlled automation with measurable impact

NewgenONE Agentic AI helps organizations accelerate processes, reduce manual workload and make better use of data in decision making. By combining agentic AI with a unified ECM and BPM platform, it creates an environment where automation is both efficient and auditable. As an implementation partner of Newgen, Aricoma designs and delivers solutions that fit into existing processes, architecture and regulatory requirements, while delivering measurable business value.