Operation of IT infrastructure in the cloud for ALCASYS

Services to customers 24 hours a day on the infrastructure without interruptions, with a guarantee of availability of the required performance, capacity and speed of response.

Realization 2020

Case Studies

Customer profile

ALCASYS is a specialist in contact centres and innovative communication solutions. It has been operating on the Slovak market since 2004 and three years later it expanded to the Czech market when ALCASYS Czech Republic, s.r.o. was established in Prague. It offers its solutions mainly for contact centres, corporate communications, carriers and call centre outsourcing.

One of the strong factors why we decided to use Cloud4com infrastructure was and is the need to provide our customers with 24-hour services on the infrastructure with a guarantee of reliability, availability of the necessary performance, capacity and response speed. In synergy with technologically proficient and fully competent support, we have no reason to worry about the operation of our IT infrastructure in the cloud. Our decision was the right one, both from a technological and economic point of view.

Ján Kostka

CEO and Chairman of the Board

Baseline and project objectives

ALCASYS has been using business systems in an external data centre for some time. However, for a specialist in providing innovative communication, it is necessary to be available and provide services to its customers 24 hours a day in an appropriate quality. With a growing clientele, higher demands were placed on the management of HW and SW, and so the decision was made to select a private cloud partner with experience and a high level of service in order to serve customers on a reliable infrastructure.

Benefits

Highly accessible environment without costly investment
Guaranteed IT infrastructure responsiveness and performance
Ability to adjust parameters and scope of services according to current needs
Internal IT no longer needs to focus on infrastructure
Ability to focus fully on application development

Solution

To ensure a suitable solution, thorough testing of availability, response and performance parameters was first performed. Subsequently, a solution and migration plan was proposed, without impacting 24x7 operations. The previous steps were accompanied by optimization of computing resources for efficient and cost-effective operation and today most of the customer's critical systems are already running on AC Cloud virtual infrastructure.