ICT Strategy and management Consulting

It establishes and describes a true and complete picture of the state of IT service operations in the organisation and verifies or revises the correctness of the current direction of their development and operation in the context of international frameworks, standards and good practice in IT service delivery.

In general terms, the analysis emphasises the resources, processes and procedures of the IT business unit and their ability to ensure the smooth and secure operation of the organisation's IT services in the light of current trends in IT.

Top management actively manages ICT investments to gain visibility of services and costs. We aim to create transparent links between ICT and senior management, offering assistance in identifying costs and streamlining processes. 

Financial management tools include service catalogues, ICT management processes and communication between the business and ICT, always with an emphasis on the link to the process framework and service quality.

We are an accredited organization authorized to conduct analysis, consultation and training in the field of quality management of corporate ICT services according to the IT Quality Index methodology.

The IT Quality Index measurement enables us to monitor changes and long-term trends in IT quality and identifies areas of improvement in a managerially understandable way, as well as identifying areas where there is further potential for improvement. The IT Quality Index methodology is aligned with international best practices such as ITIL®, COBIT® and ISO/IEC 20000.

The aim of the analysis is to especially provide the top management of the company with a clear and understandable idea of the potential opportunities and requirements arising from the migration of the organization to the cloud.

The output is conceived as a "High Level Analysis View", i.e. a view of the system from above and can be used especially in the initiation or pre-implementation phase of an ICT project, or as a Feasibility Study.

The aim of "Implementation of IT processes according to ITIL" is to build an organization providing IT services that will ensure transparency of individual services in terms of quality parameters and costs. The project starts with an analysis of the current state of IT processes and their level of business process support. Subsequently, we will propose the form of the target state including the procedure to make it possible.

This is followed by the actual implementation of the ITIL process framework, including the creation of documentation. Finally, an internal audit of the implemented processes is carried out to guarantee the quality of the work completed. The main benefit is the improvement of IT services provided to users. The level of IT services will be measured, as you can control it, easily influence it and thus manage the effectiveness of the provision of these services in terms of costs and the level of support for the organization's own business needs.

The aim of the "Assessment of the level of IT operation in terms of ISO/IEC 20000 requirements and preparation for certification according to this standard" is to analyse the current state of IT service provision, identify possible weak points and develop proposals for improvement in the area of processes and the technology used.

In the phase of preparation for certification, the necessary processes and documentation, including work instructions, are defined, the project implementation of these processes is managed, including the implementation of the so-called Deming cycle (Plan-Do-Check-Act) for their continuous improvement and the implementation of a control "audit" according to the requirements of ISO/IEC 20000. The main benefit of the service is the significant improvement of IT services provided to users and, in particular, the initiation of a process of regular control and adaptation of the level of IT services to the current business needs of the organisation.