Service and Support

Take care of your business, leave user satisfaction and system functionality to us.

Valid from: 18. 12. 2023

Cooperation does not end with the launch of the system

After the completion of each project, we offer an individual post-implementation service (SLA) including ad hoc adjustments and long-term development. You will get access to the ticketing system 24/7 or hot-line to our experts to resolve any incidents and requests as quickly and effectively as possible.

We will provide you with professional system, application and process support and consulting services. Leave the troubleshooting to us and benefit from support tailored to your individual needs.

Benefits

Business continuity by preventing critical system failure
Satisfied users and customers
Guaranteed reliability of services and systems
Capacity freed up for innovation, strategic development and new projects
Get a partner to create and optimise your solutions

Service support under control

Service Desk brings an innovative tool for service support and development. This comprehensive system includes a wide range of features that enable you to efficiently track and maintain the various types of tickets you want to report.

Each user receives their own login credentials to access the portal, there is no limit on the number of users. The system allows you to manage the lifecycle of tickets from creation to closure, including all intermediate steps. You can also export tickets to MS Excel format for further analysis.

With chat on each ticket, you can communicate with our team and add necessary attachments. The notification system will always alert you to changes. You can track the history of changes in ticket statuses and view a graphical overview of all issued tickets.